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Yaamava' Resort & Casino Health and Safety Hub

COVID-19 has had an unprecedented impact on countries, states, communities, and people, resulting in many challenges and difficult decisions. Yaamava' Resort & Casino was the first California tribal property to temporarily suspend operations effective Sunday, March 15.

In order to safeguard public health, the welfare and safety of our Tribal citizens, team members, and surrounding communities, the closure of the Tribe’s business enterprise was the only responsible course of action.

We are so excited that through the hard work and collaboration of our Tribe, Business Committee, Casino Leadership and team members, we have carefully developed a framework of standards to re-open our casino safely, thoughtfully, and in conjunction with advice from internal and external industry experts.

As information and guidance on COVID-19 continues to evolve, we will also respond quickly to modify our procedures and requirements as needed.

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Face Covering Policy Update

The dynamic COVID–19 situation continues to change, and this time for the better. COVID-19 case rates, test positivity rates, and hospitalizations both in California and San Bernardino County are all on a decline. Additionally, community immunity rates are much higher than a year ago due to vaccinations and natural immunity.  New oral and IV medications are also now available for treating COVID–19.  

Based on these positive trends, science, current applicable regulations and guidance, and data analysis, San Manuel Department of Public Health is implementing the following COVID–19 safety procedure changes. 

Face coverings are highly recommended, but not required regardless of vaccination status.

 

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Sharecare VERIFIED® with Forbes Travel Guide

Yaamava' Resort & Casino is proud to announce that it is among the first entertainment venues in the world to become Sharecare Health Security VERIFIED® with Forbes Travel Guide. The comprehensive facility verification helps ensure that guests and travel planners can visit with confidence at properties that have appropriate health safety procedures in place. 

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Yaamava' Resort & Casino Health & Safety Plan

We have carefully developed a framework of standards to reopen our Tribal enterprises safely, thoughtfully, and in conjunction with advice from internal and external industry experts.  We aim to do all we can to reduce the spread of COVID-19, while balancing the very real economic needs of not only our Nation, but the thousands of families that depend upon us for their livelihoods. The standards outlined in this plan are designed to assist in the prevention and control of potential outbreaks of COVID-19, and apply to our guests, team members, and vendors.  As information and guidance available on COVID-19 continues to evolve, we will also respond quickly to modify our procedures and requirements as needed.

Our reopening framework was built around eight primary standards, with specific guidelines and best practices under each category. These standards will serve as our Yaamava' Resort & Casino safety and responsibility promises to our guests and team members moving forward.

  1. Hand washing, hand sanitizing and wearing gloves.
  2. Frequent cleaning and disinfecting of all enterprise spaces, facilities and equipment.
  3. Implementation of additional food safety initiatives for preparation and service.
  4. New protocols identifying and caring for those exhibiting any symptoms of illness.
  5. Implementation of health screenings at all facility entry points.
  6. Adoption of social distancing policies to maintain safe distances between individuals.
  7. Providing the best, most updated information and team member training available.

Food & Beverage Information

Will all of your restaurants be open for dining? 
Due to the new measures in place and as we prepare our teams for new processes and procedures, we will reopen with some of our restaurants, with simplified menus offering takeout orders only. There will be no self-serve beverages or condiments. Click here for our available dining options. 

Will bars be open?
As of March 11, 2021, all bars will be open for service.

At your bars, will your table-top gaming options be available?
Yes, all tabletop video poker machines will be available every other seat to ensure appropriate physical distancing.

Gaming & Entertainment Information

Are all of Yaamava' Resort & Casino’s Table Games open to the public?
For Health & Safety protocols, some games may have limited seating.

Are all of the High Limit Rooms open to the public?
At Yaamava' Resort & Casino we strive to offer a best in class experience to all of our guests. Due to the current safety protocols we only have a limited number of gaming positions available reserved for Diamond members and above ONLY in the Vault. We apologize for any inconvenience this has caused and look forward to when we can have our previous capacity and entrance requirements back.

Will there be a time limit on slots or table games?
No, there will not be time limits enforced on table games or slots.

Are you going to allow smoking or have designated smoking areas? 
Smoking will be limited to designated areas, which for now will be located outside the valet exit/entrance on the 1st floor.

Does your smoking policy apply to vaping as well?
Yes, vaping must be done in the designated area, which for now will be located outside of the casino.

Will you still sell nicotine products at the casino?
Yes, they will still be available at select shopping outlets.

Is the change permanent?
This change is temporary and will ensure that all guests and team members are supporting the facial covering mandates in California.

Will I still have to go to the kiosks to get my offers? 
For your birthday offers, table games offers and offers that are only available in certain areas, yes. For the majority of Free Play offers, you will be able to bypass the kiosks and go directly to your favorite slot machine where the offer will be loaded directly to your player’s card. There will be clear instructions along with each offer that is sent to you.

Health and Safety Information

What are you doing to keep things clean? 
We are taking several measures above and beyond our usual standards for sanitization. Some of those measures are:

  • We are conducting a deep clean & disinfection by a commercial cleaning company prior to re-opening.
  • High touch surfaces will be cleaned & disinfected four times per shift.
  • We have implemented a Sanitizing Strike force, which is an additional level of high touch disinfecting & spraying by dedicated team.
  • Electrostatic sprayers will be used for increased disinfection throughout the property.
  • Hand sanitizing stations have been placed throughout the casino floor.
  • We are utilizing EPA approved cleaning supplies.
  • We have made several changes and/or upgrades to our existing HVAC system:
    • The current system includes an advanced 5 stage filtration and purification, disinfects against coronavirus per vendor analysis.
    • All new UV lights have been installed and the air handler was deep cleaned for reopening.
    • We will change all HEPA and Carbon filters every 2 months instead of 4-6 months recommended by vendors.
    • We have set it to increase outside air exchange bringing fresh air into the casino floor more frequently.

Is there a limit to how many people per elevator? 
There will be a limit of 4 people in elevators.

Transportation and Parking Information

Will I still be able to take a bus to your casino with a group? 
Our bussing program has returned with limited stops. Info can be found here. 

Will the parking garage charging stations be available?
Yes, charging stations will still be available to guests in the North or South parking garage.

Can I still take a Taxi/Uber/Lyft to the Casino?
Yes, we will still have a ride share pick up & drop off zone located on the C level of the North parking garage.

Additional Information

Will you still have a lost and found?
Yes, lost & found items will be bagged and/or handled with gloves.

Do you have wheelchairs available for your guests?
Due to safety regulations, we cannot provide complimentary wheel chairs at this time.

What is your Baggage Policy? 
Our baggage policy will remain in affect with baggage checks at all entrances.

Does Yaamava' Resort & Casino allow pets?
Yaamava' Resort & Casino allows service animals on its premises to provide assistance to people with disabilities, in accordance with the Americans with Disabilities Act (ADA).  Under the ADA, "a service animal is a dog that has been individually trained to assist a person with a disability."  See more information on ADA service animals, and for Yaamava' Resort & Casino's service animal policy.

Please note: No other pets are allowed on the Casino premises.

Click here for more Frequently Asked Questions.

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