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CLUB SERRANO

Rewarding you in more thrilling ways

Join The Club

Play more, eat more, get more thrills

Exclusive offers and promotions, access to invite-only tournaments and events. Retails and dining discounts. Specialty parking. Club Serrano lets you design the way you want to play with our different reward tiers.

Classic

Classic

0-49,999 Tier Points

  • 10% restaurant discounts*
  • 10% retail discounts
  • 4% check cashing fee
Emerald

Emerald

50K-124,999 Tier Points

  • 4X promotional entries
  • 4X Earned Rewards
  • 15% restaurant discounts*
  • 15% retail discounts
  • 2% check cashing fee
     
Amber

Amber

125K-249,999 Tier Points

  • 5X promotional entries
  • 5X Earned Rewards
  • 15% restaurant discounts*
  • 15% retail discounts
  • 1% check cashing fee
Diamond

Diamond

250K+ Tier Points

  • 6X promotional entries
  • 6X Earned Rewards
  • 20% restaurant discounts*
  • 20% retail discounts
  • Check cashing fee waived
  • Priority access to Club Serrano desk, restaurants, and casino cashier
  • VIP parking area and free valet parking
  • Priority hotel check-in
     
Turquoise

Turquoise

Invitation Only

  • 8X promotional entries
  • 8X Earned Rewards 
  • 25% restaurant discounts*
  • 25% retail discounts
  • Check cashing fee waived
  • Priority access to Club Serrano desk, restaurants, and casino cashier
  • VIP parking area and free valet parking
  • Priority hotel check-in
     

All our tiers include the ability to convert slot points to Free Play, invitations to exclusive events and tournaments, and free monthly virtual coins to Play Online.

Earned Rewards can be used to pay your balance at any food, retail or entertainment venue.

Reward Yourself Up To $1,000 Just For Signing Up

New members can hit the jackpot just for signing up for a Club Serrano membership. You’ll get the chance to win $20, $50, $75 or $1,000 when you participate in Spin & Win within the first 30 days of signing up.

View New Member Spin & Win rules

Special rewards for your service

At Yaamava’ Resort & Casino, we honor those who serve the community. The Star Card is designated for veterans, active military, police and emergency service providers and allows you to enhance your reward experience as a thank you for all that you do for the community.

 Star Card

Who Can Get a Star Card

  • Veterans
  • Active Duty, Reserve Armed Forces or Active Duty Military
  • Veteran or Active Duty Spouses
  • Emergency Medical Services (EMS)
  • Firefighters
  • Police Officers
  • Emergency Dispatchers

The Star Card Benefits

  • 1,000 bonus Tier Points on Star Holiday Visits
  • 15% discount at Bear Springs Hotel® and Bear Springs Bistro
  • 50% off one item at Rock & Brews Authentic Merch Shop
  • Free souvenir magnet with $25 purchase

Club Serrano Sign Up

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Rules to follow

Club Serrano Rules

  1. Club Serrano membership is free.
  2. Must be 21 years of age or older to participate.
  3. Valid, unexpired U.S. Government-issued photo identification is required when applying for membership and for all player transactions.
  4. Club Serrano club card points, offers and Earned Rewards are not transferable. Benefits are intended for the member listed on the account only, and only the named account holder may use the card or access account information. Members are not allowed to share their Club Serrano card with another player. In addition, members (or players who do not have a Club Serrano card) are not allowed to use the Club Serrano card belonging to another player. Any member or player violating such rules may be excluded (banned) from the Yaamava' Resort & Casino gaming facility.
  5. Club Serrano card does not constitute a financial account and does not entitle the player to any financial services. The term “account” is used solely to describe the Club Serrano card which is used primarily for tracking gaming activity, transactional activity, and Earned Rewards.
  6. Members should report a lost or stolen card immediately. A duplicate card can be issued with proper identification. Yaamava' Resort & Casino is not responsible for lost, stolen or misused cards.
  7. Members with proper identification wishing to play multiple machines simultaneously may request duplicate cards. Distribution of cards to players other than those registered to the account may result in revocation of membership and forfeit of any Earned Rewards, points, promotional offers or other club privileges. Violations relating to the aforementioned activity may also result in the member being excluded (banned) from the Yaamava' Resort & Casino gaming facility. Advantage or team play is expressly prohibited and may result in the exclusion (banning) of those players participating in such activity.
  8. Club Serrano cards are used to track slot and table games play and accumulate Tier Points ($1= 1 Tier Point in slot machines and $2=1 Tier Point in video poker machines) and Earned Rewards by the member only.
  9. Tier Points for table game play are based on game type, average bet and time played.
  10. Earned Rewards can be redeemed at food outlets, retail shops and for entertainment tickets.
  11. Slot Points can be converted to Free Play - $1 for 500 points. Minimum redemption is $5.
  12. The member is responsible for their Club Serrano card to be inserted properly in the slot machines and/or presenting their card to a Dealer or Table Games Supervisor prior to playing to ensure proper tracking.
  13. Club Serrano Tier Points are based on a calendar year. Membership that shows no activity for a period of twelve (12) months will be considered inactive. Remaining points will be retired.
  14. Management reserves the right to adjust account status due to computer error, machine malfunction or operator error or to cancel accounts for fraud or other misuse or attempted fraud or misuse of the Club Serrano card.
  15. Players agree to allow the use of their name or likeness for promotions/advertising and announcements without compensation where permitted.
  16. All decisions regarding the interpretation of rules and eligibility for this club lie solely with Yaamava' Resort & Casino, whose decisions are final.
  17. Management reserves the right to modify, cancel, change or revise policies and benefits at any time without notice.
  18. Individuals who are excluded from the casino by their own request or excluded at the discretion of Yaamava' Resort & Casino are ineligible.
  19. Employees of Yaamava' Resort & Casino are not eligible for Club Serrano membership.
  20. By participating in this program, participants agree to these terms, conditions and rules. If a participant would like to opt out of correspondence from the casino they should notify Club Serrano management. Unauthorized or fraudulent use may result in termination of benefits and/or membership.
  21. Please gamble responsibly. If gambling is affecting your life or the life of someone you care about, call the Problem Gambling Helpline at 1-800-GAMBLER 800.426.2537.

New Member Spin & Win Rules

  1. Membership is free.
  2. Must be 21 years of age or older to participate and must be a “New” member of Club Serrano program.
  3. Promotion is available via Yaamava' Resort & Casino mobile devices.
  4. Patrons must participate in “New Enrollment” promotion within 30 days of signing up for a new Club Serrano card.
  5. Patrons can either win $20, $50, $75 or $1,000 in Free Play.
  6. Free Play will be uploaded on patrons account automatically and will be valid for 48 hours after participating in the “New Enrollment” promotion.
  7. Any new online enrollment must participate by swiping their Club Serrano Card within 24 hours of signing up online in the “New Enrollment” promotion.
  8. Prizes are non-transferable.
  9. Falsification of any information will result in ineligibility.
  10. By participating in the promotion, each participant agrees to and acknowledges that they will abide by the official rules, regulations, and procedures of the promotion.
  11. Guest Services Management will resolve any and all disputes.
  12. Persons who have voluntarily or involuntarily been excluded from the property or who have requested self-exclusion from the property are not eligible to participate in the promotion. Employees are not eligible to enter the drawings.
  13. Management reserves the right to cancel, change or modify the promotion without notice at any time.

The Star Card Rules

  1. Must be 21 years of age or older to participate and must be a member of Club Serrano. Membership is free.
  2. Star Card Program complements Club Serrano. See Club Serrano Rules for details.
  3. STAR CARD Program is to honor, reward, and prioritize members of the U.S. Armed Forces and First Responders. Evidence of affiliation required. Audience classification is as follows:
    • Veterans
    • Active Duty, Guard, or Reserve Armed Forces or Active Duty Military
    • Veteran or Active Duty Spouses
    • First Responders
      • EMS
      • Police
      • Firefighters
      • Emergency Dispatchers
  4. Players providing supporting proof of affiliation will have the option to use a special club card designated to represent the STAR CARD Program.
  5. Program Benefits:
    • Receive 1,000 tier points on designated STAR Holiday visits:
    • Military Spouses Day (May 10)
    • Memorial Day (Last Monday in May)
    • Independence Day (July 4)
    • First Responders Day (October 28)
    • Veterans Day (November 11)
    • 15% discount at Bear Springs Hotel
    • 15% discount at Bear Springs Bistro
    • Any one item, 50% off at Rock & Brew Merch Shop. One use per visit.
    • Free souvenir magnet with a $25 purchase (value up to $15.99) available on a retail purchase only.
  6. Management reserves the right to modify, cancel, change, or revise benefits at any time without notice.
  7. Individuals who are excluded from the casino by their own request or excluded at the discretion of Yaamava' Resort & Casino are ineligible.
  8. Employees of Yaamava' Resort & Casino are not eligible for Club Serrano membership.
  9. By participating in this program, participants agree to these terms, conditions and rules.  If a participant would like to opt out of correspondence from the casino they should notify Club Serrano management, Unauthorized or fraudulent use may result in termination of benefits and / or membership.
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