General
What is Turbo XP?
Turbo XP is an upgrade to our loyalty program that allows invited Club Serrano members to earn more rewards by simply using their Club Serrano card. Invited linked Yaamava’ Loyalty App members can opt into Turbo XP Terms & Conditions to start earning Gems. Gems can be used to make purchases within the Turbo XP Marketplace, including Free Play, gifts, premier experiences, and more – exclusively through Turbo XP.
How do I get started?
Turbo XP is accessible through the Yaamava’ Loyalty App for invited linked Club Serrano members. To start using Turbo XP, a member must download the Loyalty App, link their Club Serrano card, and opt into Turbo XP Terms & Conditions to start earning. Linked members can simply opt into Turbo XP and start earning.
Can I replay tutorials?
The tutorial is only available during the first login to Turbo XP. Refer to the Player’s User Guide or contact Guest Services for more information on how to play.
Gameplay & Leveling Up
How do I level up?
Turbo XP players progress through game levels by having qualified Club Serrano carded activities at Yaamava’ Casino Resort at San Manuel and then interacting with Turbo XP through the Yaamava’ Loyalty App. To level up, tap the “TAP TO BREAK” button at the bottom of the game screen. Once the rock fully breaks, a player levels up. If it doesn’t break or only partially breaks, additional qualified spend with your Club Serrano card is needed to complete the current level.
What happens when I level up?
Leveling up gives opportunities to earn rewards such as Gems, Treasure Chests or Free Play that may be used to redeem at Yaamava’.
Why didn’t I level up yet?
Progressing through the levels is dependent on qualified spend with your Club Serrano card. If a player hasn’t leveled up yet, additional carded spend needed.
I completed a lot of carded spend, why didn’t I level up and instead only receive Gems?
You may have reached one of the progression limits. There is a daily limit on how many levels you can advance which resets each day at midnight. Any progression earned beyond this daily limit may still award bonus Gems.
Sub-Category: Area Scenes
What are Area Tasks and how do I complete them?
Area Tasks are collectible features used to improve each area throughout your journey. Area Task items are earned by progressing through levels and collecting Star Coins. To complete an Area Task after earning a coin, click the coin located on the left side of the game screen. Select the available coins to improve the area. Completing Area Tasks is required to unlock and access new areas within Turbo XP.
How do I move between scenes?
Tap the Area/Map icon in the bottom-left corner of the game screen and select your current or past scene.
Why are some areas locked?
New areas unlock over time as your progress through the levels, revealing new tasks, rewards, and experiences.
How do I keep progressing when the next Area is still locked?
Once you complete an area and the next one is still locked, you can continue to earn Gems. This helps you prepare for the new experience available in the next area and make purchases in the Marketplace.
I have completed all areas, what now?
After completing all of the levels in this story, you can continue earning Gems in preparation for the next season and to purchase items in the Marketplace.
Gems
What are Gems?
Gems are the in-game digital currency. Gems are used to purchase items in the Turbo XP Marketplace.
How do I receive Gems?
Gems can be earned by completing levels and opening Treasure Chests.
What can I do with Gems?
Gems can be used in the Turbo XP Marketplace to purchase items, exclusive experiences, and more.
How long does it take to see Gems in my account?
Once earned, Gems are credited to the account instantly and ready for use in the Marketplace.
Do Gems have cash value?
No. Gems have no cash value and cannot be exchanged for money.
Can Gems be gifted or transferred?
No. Gems cannot be shared or transferred.
Do Gems Expire?
Gems expire if you haven’t had spend with your Club Serrano card or have not used Turbo XP in 1 year.
My balance is incorrect.
Tap your Gem balance at the top of the home screen to review your Transaction History. If your balance still appears incorrect, please contact Guest Services for assistance.
Treasure Chests
What is a Treasure Chest and how do I get them?
Treasure Chests give opportunities to earn rewards such as Gems or Free Play. Treasure Chests are usually awarded for completing levels and performing additional activities in the game.
How many different types of treasure chests are there?
There are currently five types of treasure chests, including Common, Uncommon, Rare, Epic, and Legendary, each offering increasing reward potential.
How do I open my Treasure Chests?
Treasure Chests can be opened from the main screen. Tap the Treasure Chest/Rewards icon in the bottom-right corner of the game screen to go to the Rewards screen, then click “Open” on the Treasure Chest to open and reveal your rewards.
Do Treasure Chests expire?
Treasure Chests expire if you haven’t had spend with your Club Serrano card or have not used Turbo XP in 1 year.
Marketplace
How do I buy items?
Tap the item you want to purchase, scroll down on the details screen, and select Purchase. Follow the prompts to complete your transaction.
What happens if a purchase fails?
You will receive a confirmation message if your purchase is successful. If an error occurs, the transaction will not complete and Gems will not be deducted.
How do I know how many Gems I have?
Your current Gem balance is displayed at the top of the Turbo XP home screen and the Marketplace home screen.
How can I see how I received or spent Gems?
Tap your Gem balance at the top of the Turbo XP home screen or the Marketplace home screen to view your transaction history.
Can I purchase Gems?
No. Gems cannot be purchased and can only be earned.
Can I use real money to buy items?
No. Items in the Marketplace can only be purchased with Gems.
Where do I see items I already purchased?
Tap View My Purchases at the bottom of the Marketplace home screen to see your purchased items.
Where do I redeem my purchases?
Redemption instructions are provided within each purchased item’s details.
Can I redeem all my purchases on the same day?
Some items have redemption limitations. Refer to the redemption instructions by selecting the item in your purchase history and review details.
Can I gift an item?
No. Purchased items cannot be transferred. Items must be redeemed or picked up by the purchasing Club Serrano member.
Can I receive a refund for my purchase?
No. Purchased items cannot be refunded.
Do items expire?
Yes. Purchased items have expiration dates. Check the item details for its Valid Use Dates.
What happens if my items expire?
If an item is not used before its Valid Use Date, the item will no longer be available for use.
Preferences
How do I turn music on or off?
Music and sound settings can be managed through the purple gear Settings icon in the top right corner.
How do I turn haptic feedback or vibration on or off?
Vibration settings can be managed through the purple gear Settings icon in the top right corner.
Category: Technical
What devices are compatible with Turbo XP?
Apple iPhones with iOS version 16 and above and Android Devices with Android version 7.1 and above support the full functionality of Turbo XP.
Who do I contact for support?
Contact Yaamava’ Guest Services or visit any Club Serrano booth.
What if I delete the App?
Deleting the app will not affect your Turbo XP progress. You can reinstall the app and resume game play with your active Club Serrano card.
