WELCOME TO MY CLUB SERRANO
Your one-stop destination to view your Membership Status, Rewards and Offers in an easier, more convenient way!
Create your free online account today to view:
- Your Offers
- Slot Points & Earned Reward Balances
- Tier Status & Last Trip Points
- Other Exciting Features!
Sign In or Sign Up to see your offers and rewards!
FAQs
How to link your Club Serrano account
- Click the “Sign Up” button
- Enter in your email address
- A verification email with a link to verify your account will be sent to you
- Enter Club Serrano ID and pin or date of birth
- Create password and click register
Please note: A Club Serrano online account is NOT automatically created for current Club Serrano members or upon signing up for a new Club Serrano card/account. You will have to link your Club Serrano card by creating an account.
I am having trouble creating an online account
I am not receiving a verification email?
- If your email has not arrived after a few minutes, please check your Spam folder and make sure to add donotreply@sanmanuel.com as an approved sender.
- If you still do not see it, try using a different email to signup.
- If you are unable to use another email or still not seeing the verification email, please contact us: Call (800) 359-2464
I keep getting an error when I input my birthday or pin?
- If you are getting this error, your information may have been input incorrectly when you first joined Club Serrano.
- Please contact us to resolve this issue: Call (800) 359-2464
I am having trouble creating and submitting a password.
Please note, all passwords must include at least one of the following:
- Uppercase characters (A through Z)
- Lowercase characters (a through z)
- Base 10 digits (0 through 9)
- Special characters: ~!@#$%^&*_-+=`|(){}[]:;"'<>,.?/;
I am having trouble logging into my account
When resetting the password for my Online account, I did not receive my email to change my password.
If your email has not arrived after a few minutes, please check your Spam folder and make sure to add donotreply@sanmanuel.com as an approved sender. If you have not received this email after a few minutes, feel free to contact us: Call (800) 359-2464
If you did not receive an email in your in-box or SPAM folder, THE MOST LIKELY reason is that you do NOT have an Online account created. The Online account is not created when you join Club Serrano. You must sync up your Club Serrano card to create an Online account.
Another common error is signing up with a different email. If you changed your email, or have multiple emails, try and utilize your additional email addresses.
Still having trouble?
Please contact us: Call (800) 359-2464