My Club Serrano

I am not receiving a verification email?

• If your email has not arrived after a few minutes, please check your Spam folder and make sure to add [email protected] as an approved sender.
• If you still do not see it, try using a different email to signup. 
• If you are unable to use another email or still not seeing the verification email, please contact us: Call (800) 359-2464

I keep getting an error when I input my birthday or pin?

• If you are getting this error, your information may have been input incorrectly when you first joined Club Serrano.
• Please contact us to resolve this issue: Call (800) 359-2464

I am having trouble creating and submitting a password.

Please note, all passwords must include at least one of the following:

• Uppercase characters (A through Z)
• Lowercase characters (a through z)
• Base 10 digits (0 through 9)
• Special characters: ~!@#$%^&*_-+=`|(){}[]:;"'<>,.?/;

When resetting the password for my Online account, I did not receive my email to change my password.

If your email has not arrived after a few minutes, please check your Spam folder and make sure to add [email protected] as an approved sender. If you have not received this email after a few minutes, feel free to contact us: Call (800) 359-2464

If you did not receive an email in your in-box or SPAM folder, THE MOST LIKELY reason is that you do NOT have an Online account created. The Online account is not created when you join Club Serrano. You must sync up your Club Serrano card to create an Online account.

Another common error is signing up with a different email. If you changed your email, or have multiple emails, try and utilize your additional email addresses.  

Please contact us: Call (800) 359-2464