MY CLUB SERRANO
All in one place, Club Serrano members can access:• Active & Upcoming Offers
• Slot Points & Earned Reward Balances
• Tier Status & Last Trip Points
• Hotel Offers & Reservations
• And Much More!
YOUR REWARDS. YOUR OFFERS. AVAILABLE ONLINE.
You can also access your Rewards and Offers through the
Yaamava' Resort & Casino App
FAQs
What can I access through My Club Serrano?
- Tier Status and Last Trip Points
- Active and Upcoming Offers
- Slot Points and Earned Rewards
- Win/Loss Statements and more
Do I need to be a Club Serrano member to create a My Club Serrano account?
- Yes, you must have a Club Serrano membership/card to unlock all the exclusive features of My Club Serrano.
How do I access My Club Serrano?
- You can access My Club Serrano by logging in through the Yaamava’ website.
- Simply visit the Yaamava’ website and click the “My Club Serrano Login” link that is located at the top left corner.
How do I sign up for My Club Serrano?
- To create an account, click the My Club Serrano link on the top left corner of the Yaamava’ website.
- Click "Sign Up", provide your email address, and click "CREATE ACCOUNT". You will be prompted to check your email address for a verification link to proceed with the registration process. The next page will direct you to check your email address (the email address you entered on the previous screen).
- To complete the registration process, confirm your email address by clicking ‘Verify Email’.
- Enter your Club Serrano card number and Date of Birth.
- Create your My Club Serrano password to complete your registration.
Please note: If you use the Yaamava’ App, you will use the same login email address and password to create your My Club Serrano account.
I have a Yaamava’ Resort & Casino App account, can I use the same login information to access My Club Serrano?
- Yes, you can sign-in using the same login email address and password you use for the Yaamava’ Resort & Casino App.
Why am I not receiving an email to create my account?
- You can try checking your Spam folder. You will have 24 hours to confirm your email address.
- You may already have a Yaamava’ Resort & Casino App account or a My Club Serrano account.
- If you have already created an account, you will receive a message on your login screen. If so, please log in to My Club Serrano using the same login information you used to sign up.
- If you do not remember your password, please click on “Forgot your Password” or “Need Help”.
How often is My Club Serrano updated?
- My Club Serrano account information is updated in real-time. Simply refresh your web browser to view your updated slot points, offers, earned rewards, and more!
Are all my offers and offer details shown through My Club Serrano?
- You have access to all available, upcoming, redeemed, and expired offers. Please note, some invites and special offers may not be shown.
Can I book a hotel stay through My Club Serrano?
- Yes, select the “Book Now” link on the website.
- Select your preferred dates.
- Choose your preferred room style and then click “Book Now”.
- Fill out the information requested and click “Continue to Checkout”.
Please Note: To use your Hotel Offer or to view discounted pricing, you must be logged in to My Club Serrano.
How do I access my Win/Loss statements?
- You can access your Win/Loss Statement in the “Win/Loss” tab on the My Club Serrano page menu.
- Select the timeframe you would like to view.
- Your win/loss (tax) statement will automatically update based on your selection.
- Select "PRINT PDF" for a printable version of your statement.
Please note: The report will not appear until AFTER the calendar year concludes.
Whom can I contact If I continue to have issues?
- Please call 800.359.2464 or contact your Host.